Welcome to the Flowers Brisbane Co Frequently asked questions page! Here, you'll find answers to some of the most common questions about our services, delivery, and more. If you have a question that isn’t answered here, please feel free to contact us.
General Questions
Q: What is Flowers Brisbane Co?
A: Flowers Brisbane Co is an online florist providing beautiful and fresh flower arrangements for all occasions. We offer free delivery across the Brisbane area, ensuring your flowers arrive fresh and on time.
Q: How can I contact Flowers Brisbane Co?
A: You can reach us via email at [Your Contact Email] or by phone at [Your Contact Phone Number]. Our customer service team is available to assist you with any questions or concerns.
Orders and Delivery
Q: How do I place an order?
A: You can place an order directly through our website. Simply browse our collection, select your desired bouquet, and follow the prompts to checkout.
Q: Do you offer same-day delivery?
A: Yes, we offer same-day delivery for orders placed before 2 pm. Orders placed after 2 pm will be delivered the following business day.
Q: What are your delivery hours?
A: We deliver from Monday to Saturday, between 10 am and 5 pm.
Q: Is there a delivery fee?
A: No, we offer free delivery within the Brisbane area.
Q: What happens if the recipient is not home at the time of delivery?
A: If the recipient is not at the requested location, we will leave the flowers at the door in a safe and secure spot, attach a note informing the recipient about the delivery, and take a picture as evidence of where the flowers were left. We will then send the picture to you.
Products and Services
Q: What types of flowers do you offer?
A: We offer a wide range of flowers, including roses, lilies, orchids, tulips, and seasonal arrangements. Each bouquet is crafted with care by our talented florists using the freshest blooms.
Q: Can I customize my bouquet?
A: Yes, we offer customization options for our bouquets. Please contact us to discuss your specific requirements and we will do our best to accommodate your request.
Q: Do you provide flowers for events and special occasions?
A: Yes, we provide floral arrangements for weddings, corporate events, birthdays, anniversaries, and other special occasions. Please contact us to discuss your event needs.
Payment and Refunds
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, and American Express. Payments are processed securely through our website.
Q: What is your refund policy?
A: If you are not satisfied with your purchase, please contact us within 24 hours of delivery to discuss your concerns. To be eligible for a return, your item must be unused and in the same condition that you received it. Due to the perishable nature of our products, certain conditions apply.
Q: How do I cancel or change my order?
A: If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once the order has been processed and dispatched.
Flower Care
Q: How can I make my flowers last longer?
A: To keep your flowers fresh for as long as possible, follow these tips:
- Use a clean vase filled with fresh, room-temperature water.
- Add the flower food provided with your bouquet.
- Trim the stems at an angle every few days.
- Change the water daily.
- Keep the flowers in a cool spot, away from direct sunlight and heat sources.
Additional Questions
Q: Do you offer gift cards?
A: Yes, we offer gift cards that can be purchased through our website. They make a perfect gift for any occasion.
Q: How can I stay updated on new products and special offers?
A: You can sign up for our newsletter to receive updates on new products, special offers, and floral tips. Simply enter your email address in the subscription box on our website.
If you have any other questions or need further assistance, please don't hesitate to contact us. Thank you for choosing Flowers Brisbane Co! Follow Us on Social Media!
